Customer Support System
Posted: 22 January 2025
Free
About the Project
The Customer Support System (CSS) is a web-based application designed to streamline customer support operations within an organization. It facilitates the management of customer inquiries and service tickets by allowing users (customers, staff, and administrators) to submit, track, and resolve issues. The system is organized into several key components: customers who create accounts and submit support tickets, staff who handle and resolve tickets, departments that categorize tickets, and comments that enable communication on individual tickets. The system also maintains detailed records of user interactions, including ticket status updates and timestamps. The CSS enhances communication, boosts operational efficiency, and ensures timely issue resolution, creating a smoother experience for both customers and support staff.
Project Requirements
| Project Name | Customer Support System |
|---|---|
| Language | PHP |
| Database | MySQL |
| Platform Type | Web Application |
| Software | Xamp,Wamp PHP 7 & Above |
Installation Procedure
Step-by-Step User Guide for Running a Zipped Project in XAMPP
- Extract the Zipped Project
- Locate the zipped project file (e.g., project.zip).
- Extract it to the htdocs directory in your XAMPP installation path (e.g., C:\xampp\htdocs\my_project).
- Start XAMPP
- Open the XAMPP Control Panel.
- Start the Apache and MySQL services by clicking the Start buttons next to them.
- Create the Database
- Open your web browser and navigate to http://localhost/phpmyadmin.
- Click New in the left sidebar, name the database (use the same name as the .sql file), and click Create.
- Import the Database
- Click the name of the newly created database in phpMyAdmin.
- Select the Import tab, choose the .sql file from the project folder, and click Go.
- Run the Project
- Open your browser and go to http://localhost/project_name.
